Hear it from us directly
A guaranteed answer, not a waiting game
When you send a message, you get a response from your provider within 48 hours. Not a callback queue. Not a message that may or may not make it to your chart. A real answer from the person who knows your history.
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At larger practices, a simple question can take a week to work its way back to you. Membership changes that, because your provider is caring for a much smaller group of patients by design
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48 hours is our commitment. Most of the time, you will hear back much sooner.
Same day or next day, most of the time!
Getting in should not take three weeks. As a member, you can expect same or next day appointments for most needs, plus unlimited visits with no per visit charge.
Sick on a Tuesday morning? Call us Tuesday morning.
48 hour guaranteed response
Same or next day appointments
Unlimited visits, no per visit cost
What
IS NOT CHANGING
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Your provider
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Your medical records
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Our two locations in Jefferson and Rio Rancho
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The care you already trust
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Bilingual providers and staff at both locations
What
IS CHANGING
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A flat monthly membership instead of copays and per visit billing
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Guaranteed 48-hour response times
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Same or next day appointments
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Longer, unrushed visits
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Unlimited visits included
The care stays the same. The access gets better.
One predictable monthly fee
Membership starts at $130 a month.
No copays at your visits, no per visit charges, and no surprise bills for the care included in your membership.
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$4.33
per day
About what you would spend on a large coffee.
$150 to $280
What one urgent care visit costs without insurance
$130
a month
Unlimited visits, guaranteed response times, and direct access to your provider
★ Most Popular and Best Value Plan
Premium Wellness Membership, $250/month
Everything in Essential DPC, plus hormone optimization, medically supervised weight management, quarterly wellness visits, and a personalized health plan. Adding these individually costs $179/month or more, each.
Primary Care &
Wellness
Hormone
Optmization
Weight
Management
What Patients Are Saying
Some of our patients have already experienced what more time and better access can look like. Here is what they told us.
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A New Patient Portal Is Coming
As part of this transition, we are also moving to a new electronic medical record and patient portal. You will receive an email with instructions to access your new portal account. Your medical history and records will carry over, so no action is needed until you receive that email.
The new portal can be accessed here: ortegawellness.md-hq.com
Questions? We have answers.
We put together answers to the questions we hear most, including what happens to your insurance, how enrollment works, what is and is not included, and what to do if the monthly cost feels like a stretch.
Direct Primary Care is a healthcare membership that provides comprehensive primary care for a simple monthly fee.
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Instead of billing insurance for each office visit, your membership covers most primary care services, allowing your provider to focus on your health rather than insurance requirements.
We believe healthcare should be personal, accessible, and relationship-based.
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This transition allows us to:
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Spend more time with each patient
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Offer same-day or next-day appointments whenever possible
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Reduce wait times
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Improve communication with your provider
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Focus on preventive care
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Better manage chronic medical conditions
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Eliminate many of the frustrations associated with insurance billing
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Our goal is to provide healthcare the way it was meant to be—centered around you.
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Yes.
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We strongly recommend maintaining health insurance for:
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Hospitalizations
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Emergency room visits
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Surgery
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Specialist care
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Advanced imaging (CT, MRI, etc.)
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Major illnesses
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Prescription coverage (when applicable)
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Direct Primary Care is designed to complement your insurance—not replace it.
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No.
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Your monthly membership replaces billing insurance for your primary care visits.
We do not submit claims for office visits included in your membership.
Patients with Medicare may participate in our Direct Primary Care program. However, federal regulations prohibit us from billing Medicare for services covered under your membership.
We are happy to explain how our membership works alongside Medicare and answer any questions you may have.
Depending on your specific Health Savings Account (HSA), Flexible Spending Account (FSA), or Health Reimbursement Arrangement (HRA), you may be able to use those funds for eligible medical expenses.
We recommend checking with your plan administrator or tax advisor regarding current IRS rules.
Membership generally includes:
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Unlimited office visits
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Annual wellness examinations
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Sick visits
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Preventive care
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Chronic disease management
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Blood pressure management
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Diabetes management
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Asthma and COPD management
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Thyroid management
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Women's health
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Men's health
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Medication management
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Sports, school, and employment physicals (when applicable)
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Care coordination
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Telehealth visits when medically appropriate
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Secure messaging with your healthcare team
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Prescription refills during office hours
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Specific services may vary depending on your membership plan.
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Your membership does not include:
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Hospital care
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Emergency room services
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Specialist visits
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Surgery
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Imaging (X-rays, CT scans, MRI)
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Hospital laboratory services
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Medications
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Vaccinations obtained outside the practice
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Durable medical equipment
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Home health services
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Some in-office procedures, specialty medications, laboratory tests, hormone therapy, weight-loss medications, peptides, imaging, and vaccines may have additional costs. We will always discuss any charges with you before services are provided.
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Yes.
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One of the benefits of Direct Primary Care is improved communication. Members may contact the practice after hours for urgent medical concerns using the communication methods provided during enrollment.
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If you are experiencing a medical emergency, always call 911 or go to the nearest emergency department.
One of the biggest advantages of Direct Primary Care is improved access.
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Whenever possible, we offer:
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Same-day appointments
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Next-day appointments
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Longer appointment times
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Minimal waiting
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Appointments are generally longer than traditional primary care visits.
This gives your provider more time to:
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Listen carefully
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Answer questions
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Review medications
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Develop personalized treatment plans
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Focus on prevention
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Absolutely!
We welcome individuals and families. Family membership options may be available.
Please ask our staff about current family pricing.
Depending on your medical needs and state regulations, your provider may be able to assist you through telehealth, secure messaging, or phone consultation.
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If you have a medical emergency while traveling, seek immediate emergency care.
Yes.
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When specialty care is needed, we will coordinate referrals and work closely with specialists to ensure continuity of care.
Absolutely.
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Preventive medicine is one of the cornerstones of Direct Primary Care.
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Your provider will work with you on:
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Annual wellness visits
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Cancer screenings
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Vaccinations
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Blood pressure control
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Cholesterol management
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Diabetes prevention
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Weight management
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Nutrition counseling
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Exercise recommendations
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Mental health support
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Healthy aging
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Yes.
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Laboratory testing can be ordered as medically appropriate.
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Many Direct Primary Care practices offer significantly discounted cash pricing for laboratory services, which may save patients money compared with traditional insurance billing.
Yes.
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Your provider can prescribe medications as medically appropriate.
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Many commonly prescribed medications are available at discounted prices through participating pharmacies or wholesale programs.
Many illnesses that typically send patients to urgent care can be managed at Ortega Wellness.
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Examples include:
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Colds and flu
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Ear infections
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Urinary tract infections
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Sore throat
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Minor skin infections
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Allergies
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Medication refills
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Minor injuries
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Our goal is to help you receive timely care while avoiding unnecessary urgent care or emergency room visits whenever appropriate.
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Memberships may be canceled according to the terms outlined in your Membership Agreement.
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Please contact our office if your circumstances change. We will work with you to make the process as smooth as possible.
Patients appreciate:
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More time with their provider
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Better access to appointments
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Easier communication
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Fewer unexpected costs
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Personalized healthcare
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A stronger provider-patient relationship
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A focus on prevention and long-term wellness
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Enrolling is simple.
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Our team will:
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Review membership options
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Answer your questions
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Complete your enrollment paperwork
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Schedule your first visit
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Help you understand all your membership benefits
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Our team is bilingual and here to help in English and Spanish, at both our Jefferson and Rio Rancho offices.
Full Terms & Conditions can be viewed here.
Disclaimer: Ortega Wellness Direct Primary Care is a membership based program and is not insurance. Membership does not cover hospitalization, specialist care, emergency services, or costs outside our office. We recommend maintaining a separate insurance or health sharing plan for these needs. Pricing, services, and program details are subject to change and will always be confirmed in your Membership Agreement. Content on this site is for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.